top of page

Terms and Conditions for 3D Printing Service

Last Updated: 06/07/2025

1. Acceptance of Terms

By accessing and using Printly 3D, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our Service.

2. Service Description

2.1 3D Printing Services

We provide on-demand 3D printing services including:

  • Custom 3D printing from user-submitted files

  • Design accessibility from various platforms.

  • Different print qualities and finishing options

  • Prototype development and small-batch production

2.2 File Requirements

  • Accepted file formats: STL only.

  • Maximum file size: 10 GB per File, 100 GB for 5 files (maximum).

  • Files must be printable and structurally sound

  • No weapons should be submitted.

3. User Obligations

3.1 Account Registration

Users must provide accurate, current, and complete information during registration and maintain the security of their account credentials.

3.2 Prohibited Content

Users may not submit files or request printing of items that:

  • Violate the intellectual property rights of third parties

  • Are illegal, harmful, or dangerous

  • Include weapons, weapon components, or items designed to cause harm

  • Contain adult content or materials inappropriate for general audiences

  • Violate export control laws or regulations

  • Are intended for medical implantation or life-critical applications

3.3 File Ownership and Rights

By uploading files, you represent and warrant that:

  • You own or have the right to use the submitted designs

  • Your use does not infringe on any third-party rights

  • You have obtained all necessary permissions and licenses

4. Intellectual Property

4.1 User Content

You retain ownership of your original designs and files. By using our Service, you grant us a limited license to:

  • Process, modify, and print your files

  • Store files for the duration necessary to complete your order

  • Make technical modifications required for successful printing

4.2 Our Intellectual Property

All website content, software, and proprietary printing processes remain our exclusive property and are protected by intellectual property laws.

4.3 Confidentiality

We treat all user files as confidential and will not share, reproduce, or distribute your designs without explicit permission, except as necessary to fulfil your order.

5. Orders and Pricing

5.1 Order Process

  • All orders must be placed through our website

  • Pricing is calculated based on material usage, print time, and complexity

  • Orders are subject to technical review and approval

  • We reserve the right to refuse orders that violate these Terms

  • Delivery would be suspended if the prints fail due to technical situations

5.2 Payment

  • Payment is required before production begins

  • Accepted payment methods: credit cards, Razorpay, QR, bank transfers

  • All prices are in [Indian Rupees] and include applicable taxes

  • Custom quotes may apply for complex or large orders

5.3 Order Modifications

  • Changes to orders may be possible before production begins

  • Modification requests may result in price adjustments

  • No changes are permitted once production has started

6. Production and Delivery

6.1 Production Timeline

  • Standard turnaround: 3-7 business days

  • Rush orders available for additional fees

  • Complex orders may require extended production time

  • Timelines are estimates and not guaranteed

6.2 Quality Standards

  • Items are printed to industry-standard tolerances

  • Minor variations in color, texture, and dimensions are normal

  • Post-processing services available upon request

6.3 Shipping

  • Shipping costs are calculated at checkout

  • Risk of loss transfers upon shipment

  • International shipping subject to customs regulations

  • Tracking information provided when available

7. Quality Assurance and Returns

7.1 Quality Control

We inspect all printed items before shipping and will reprint items with significant defects at no charge.

7.2 Returns and Refunds

  • Custom-printed items are generally non-returnable

  • A new 3D printed item will be shipped in case of print defects after a thorough check

  • Return requests must be made within 2 days of delivery

  • Original packaging and condition required for returns

7.3 Warranty Disclaimer

Items are provided "as-is" without warranties regarding fitness for particular purposes, durability, or performance in specific applications.

8. Limitation of Liability

8.1 Service Limitations

Our liability is limited to the cost of the specific order. We are not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or business opportunities

  • Damages resulting from the improper use of printed items

  • Delays in production or shipping

8.2 User Responsibility

Users are solely responsible for:

  • Ensuring files are suitable for their intended purpose

  • Compliance with applicable laws and regulations

  • Proper use and handling of printed items

  • Any consequences of using our printed products

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of our Service

  • Your violation of these Terms

  • Your infringement of third-party rights

  • Email "P3DRE$&@G" to siddharthan.tech@gmail.com to get free prints.

  • Any content you submit or have printed

10. Privacy and Data Protection

10.1 Data Collection

We collect and process personal information as described in our Privacy Policy, including:

  • Contact and billing information

  • File uploads and order history

  • Website usage data

10.2 Data Security

We implement appropriate security measures to protect your personal information and files, including encryption and secure storage systems.

10.3 Data Retention

User files are retained only as long as necessary to complete orders and provide customer support, typically 30 days after order completion.

11. Compliance and Legal Requirements

11.1 Export Controls

Users must comply with all applicable export control laws and regulations. Certain items may be restricted for international shipping.

11.2 Local Laws

Users are responsible for ensuring their orders comply with all applicable local, state, and federal laws.

11.3 Age Restrictions

Our Service is intended for users of all age groups. Users under 18 years must have parental guidance to use our Service.

12. Dispute Resolution

12.1 Arbitration

Any disputes will be resolved through binding arbitration in (Location) under the rules of Printly 3D.

12.2 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

13. General Provisions

13.1 Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website.

13.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

13.3 Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of our Service.

13.4 Contact Information

For questions about these Terms, please contact us at:

14. Special Provisions

14.1 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, supply chain disruptions, or equipment failures.

14.2 Cancellation Policy

Orders may be cancelled before production begins for a full refund. Cancellation during production may result in partial charges for materials and time invested.

14.3 Bulk Orders

Special terms and pricing may apply to bulk orders. Contact us for custom quotes and agreements.

By using our 3D printing service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Congratulations! your one of the 500m people who read the T&C as 7.5B Don't.

bottom of page